Episode 42: Leading with Empathy with Rich Smith

On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones are joined by Rich Smith, Vice President and Co-Founder of Atlas MedStaff, a healthcare staffing firm that specializes in the placement of travel nurses. Having set his company up as a predominantly remote operation a decade ago, and working in the healthcare space, Smith brings a unique perspective on the events of the last two years, from COVID to the Great Resignation.

The crew take the opportunity to chat about the role of empathy in staffing - why it’s important, what it looks like, and how staffing leaders can deliver it to candidates and their own teams. Smith reveals that his story — and by extension the story of Atlas — has been shaped by a single experience that he had as a young father, and has led to a hugely successful empathetic leadership approach.

Our trio also chats about:

• How empathy should start at the top of an organization
• The role of technology in building a communicative and collaborative culture
• Why all leaders should consider stepping into the shoes of their receptionist
• What a post-COVID, Great Resignation staffing industry looks like
• Why a trip to the office should be treated as the social occasion it is

Check out the episode to learn more.