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February 24, 2021

Episode 22: Why staffing firms must upskill and automate recruiter training with Raymond Pennie


On this episode of the You Own The Experience podcast, Robert Mann is joined by Raymond Pennie, Commercial Director of Kyloe Partners, a team of Bullhorn specialists based out of the Orkney Islands in the far north of Scotland.

Mann and Pennie chat about how recruiter onboarding has changed in recent times. Where getting advice while on a call was historically a simple matter of pressing the mute button and turning to a more experienced colleague, the isolation of COVID has seen many staffing newbies having to fend for themselves. And with remote work more than likely to extend beyond the pandemic, this creates a serious issue for firms wanting to efficiently and effectively train their staff. But as the discussion reveals, a solution might be on the horizon.

The duo also chat about:

  • The endless potential of automation in training and upskilling recruiters
  • Considerations for firms looking to evolve their internal development programs
  • The need for an official company tartan

Check out the episode to learn more. 

During this week's “Ask Lauren” segment of the podcast, Robert Mann and Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry and HR Tech Super Nerd, answer fiery questions from listeners like you about the staffing industry. You can submit your questions via email to Rob@greatrecruiters.com.

This episode is brought to you by NAPS, the National Association of Personnel Services.

Topic(s): Podcast